STEPS
|
CONCESSIONAIRE
|
OFFICE STAFF
|
DURATION (Waiting Time)
|
PERSON-IN-CHARGE
|
1
|
Inquire
|
Print application form and provide Applicant's No.
|
20 mins
|
Odette Tesoro
Constancia Panela
|
2
|
Submit fully accomplished Application form
|
Encode Applicant's Information
|
20 mins
|
Odette Tesoro
|
3
|
Provide NWSC requirements
|
Receive and check the completeness of requirements
|
10 mins
|
Odette Tesoro
Constancia Panela
|
4
|
Attend orientation / seminar
Mon. & Wed. - 4:00 pm
Friday - 9:00 a.m.
|
Conduct/Facilitate and provide certificate of appearance
|
1 hour
|
Constancia Panela
|
5
|
Prepare Job Order for Investigation & Survey
|
30 mins
|
Odette Tesoro
Constancia Panela
|
|
6
|
Wait for Investigation
|
Investigation & approval
|
1 day
|
Jerome Maglente
Richard Espina
Julia P. Lobriño
|
7
|
Wait for Survey Estimates
|
Survey Estimates & computation of billing
|
Macario Gabunar
Engr. Herminia Tuazon
Engr. Miguel Macaspag
|
|
8
|
Wait for Inspection
|
Inspection of In-house plumbing
|
Macario Gabunar
Engr. Herminia Tuazon
Engr. Miguel Macaspag
|
|
9
|
Inform applicant for payment
|
5 mins
|
Constancia Panela
|
|
10
|
Payments of Installation Fee
|
Issuance of Receipt
|
20 mins
|
Arlene Jabinal
|
Inform office that is ready to accept installation
|
Start - Preparation of Work Order & Contract
|
30 mins
|
Odette Tesoro
Constancia Panela
|
|
11
|
Approval of Work Order
|
2 hours
|
Julia P. Lobriño
Macario Gabunar
Engr. Miguel Macaspag
Pacita B. Macaspag
Eusebia Christina G. Yboa
Engr. Ralph S. Uy
|
|
12
|
Preparation of Requisition & Issuance Slip, Gate Pass
|
2 hours
|
Jesus Nachura
|
|
13
|
Wait for schedule
|
1 day
|
||
14
|
Assign plumber & schedule Installation
|
10 mins
|
Engr. Miguel Macaspag
Macario Gabunar
|
|
15
|
Approval of Requisition & Issuance Slip, Gate Pass
|
1 hour
|
Herminia Tuazon
Eusebia Christina Yboa
Engr. Miguel Macaspag
Engr. Ralph S. Uy
|
|
16
|
Issuance of Materials & tools needed
|
30 mins
|
Pacita B. Macaspag
Suzette T. Cabuñag
|
|
17
|
Installation of Service Connection
|
3 hours
|
Installation Team
|
|
18
|
Check Quality of Installation, sign Job Order accomplished
|
Inform customer
|
5 mins
|
Installation Team
|
Total Duration (Waiting Time):
|
2 days and 4 hours
|